888bn FAQ: straight answers about your account and your money
This page collects the questions our live chat team answers most often. Some are about bKash deposits that look late, some about the wagering terms on a bonus, and a few about what happens when a withdrawal pauses for a document check. Each answer is short and tells you where the full detail lives. If you are new, read the first two sections before your first deposit.
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Open an account and get to the cashier
Registration is one screen: a mobile number, a password and the currency you want your balance kept in. There is no email confirmation loop, so most people reach the cashier in under two minutes. Use your own number. A second account on the same number is closed once our team spots it, and the balance is held while we work out which account belongs to you.
What sign-up asks for, and what it leaves for later
Only the number and a password. Your name, date of birth and address are added at the cashier or before your first withdrawal, depending on the payment route you pick. You must be 18 or older. Accounts found below that age are closed and the deposit goes back to the wallet it came from.
Signing in from a new phone
The login page takes the same number and password as the app. If the password is gone, the reset code arrives by SMS on your registered number. Nobody from our side will ever ask you to read that code out loud, and staff never call from a personal mobile. If someone does, they are not us.
Money in, money out, and the ID check in between
The smallest deposit is ৳150. bKash, Nagad, Rocket and bank transfer all land in about 4 minutes. When money leaves your wallet but the balance does not move, send the transaction ID in live chat and we trace it from our end.
Withdrawal floor, daily cap and where the cash goes
Withdrawals start at ৳1,200 and usually arrive in about four minutes too. The standard cap is ৳230,000 a day. VIP tiers lift that ceiling, up to ৳980,000 for Legend. Payouts return to the wallet or bank account you deposited from, so keep the same number on both sides of the account.
The first withdrawal check
One photo ID is needed before your first payout: NID, passport or driving licence, uploaded in the account area. Review takes up to 12 hours, and the first withdrawal can take another 2 hours after that. Later withdrawals skip the queue entirely. Blurred photos are the usual reason a check drags, so shoot in daylight with all four corners in frame.
Read the bonus terms before you claim
Your first deposit carries 220% up to ৳13,000. That credit is not cash. It sits in a separate balance and only turns into withdrawable money once the wagering is finished.
Seven times, then it is yours
Wagering runs at 7x the bonus amount on settled bets. Slot and fishing play counts spin by spin; sports bets count when they settle at the minimum odds shown on the bonus page. Bets on both outcomes of the same market do not count, and neither do void or cashed-out bets. You get 7 days from the day you claim, after which any bonus still locked is removed.
Reload, cashback and referrals
Later deposits take a 14% reload. Cashback returns 1.5% of the day's net losses as cash with no wagering attached. A referral pays ৳575 once the friend you invited makes their first qualifying deposit. Tier thresholds, caps and birthday bonuses are listed on the bonus and VIP page.
888bn FAQ: questions players send us most
Written the way players ask them in chat. If your case is not below, the help pages go deeper and the chat window stays open all night.
How fast does a bKash deposit reach my balance?
Usually inside four minutes. Nagad, Rocket and bank transfer move at about the same speed. If your wallet shows the payment as sent but the balance has not changed after ten minutes, open live chat with the transaction ID and the number you paid from.
Why can I not withdraw my whole balance?
Bonus credit, and winnings still tied to it, stay locked until the play-through is done. Only the cash part can be paid out. The cashier shows the two balances separately, so you can see exactly how much is free to withdraw.
Do I need to send a photo of my ID before I play?
No. You can register, deposit and play without documents. One photo ID is needed before your first withdrawal: NID, passport or driving licence. Review takes up to 12 hours, and the first payout can take 2 hours more.
What counts towards the seven-times wagering?
Settled bets on slots and fishing titles, and sports bets that settle at or above the minimum odds printed on the bonus page. Bets on both sides of one market do not count, and neither do void or cashed-out bets.
The APK will not install on my phone. What should I check?
The app needs Android 7.0 or newer and about 45 MB of free space. The current build is version 3.0.17 and it installs from the app download page without a Play Store account. Allow your browser to install files when the prompt appears, then open the download from your file manager.
Is the app a separate account from the website?
No. One account works on the site, in the app and in a mobile browser. Balance, bonus progress and withdrawal history follow you across all three, and a new device only needs your number and password.
Someone asked me for the SMS code. Is it your team?
It is not. No member of staff asks for a password or a one-time code, and we never call from a personal number. Treat any such message as fraud, end the conversation and report the number in live chat so we can block it.
Can I hold two accounts?
No. One account per person and per number. Duplicates are closed and the balance is held while we confirm which account is yours. If you have forgotten that you already joined, ask support to look up the number instead of starting again.
Does the 888bn welcome bonus work on cricket as well as slots?
It does. The 220% first deposit credit, capped at ৳13,000, is a single pot you can clear on slots, fishing or cricket. Cricket bets need to settle at the minimum odds on the bonus page. You have 7 days before the unused bonus is taken away.
How are VIP tiers decided?
By monthly turnover. Star starts at ৳75,000, Elite at ৳360,000, Master at ৳1,700,000 and Legend at ৳8,300,000. Higher tiers move cashback from 1.5% to 2.7%, raise the daily withdrawal cap and add a birthday bonus. Elite and above include a personal manager.
Do you charge a fee on deposits or withdrawals?
We take nothing on either side. Your wallet provider or bank may apply its own charge, and that sits outside our control. It is worth checking the wallet app before you send a large amount.
How do I take a break or close my account?
Ask in live chat and the account is closed within 24 hours, with any cash balance paid out first. For a shorter pause, the responsible gaming page explains the cooling-off and self-exclusion options.
Talk to a person when something is stuck
Live chat runs 24/7 and is the fastest route for anything touching money: a deposit that did not credit, a withdrawal sitting in review, bonus credit that never showed up. Keep your phone number and the transaction ID ready before you open the chat, and the answer usually comes in one reply.
We do not handle account problems over email or by phone call. Anything that arrives that way is not from us. If you would rather read than chat, the deposit guide and the withdrawal guide walk through each step with the same limits listed above.
Ready to try it yourself? Open an account in one screen, or start from the home page and look around first.