888bn Privacy Policy: What We Hold and Why
Your mobile number, your bKash transactions and your bet history are personal. This page lists the details we keep about your account, the reason each one is kept, who receives it, and what you can ask us to do with it.
What this notice applies to
This notice covers everything that happens on 888bn: the website, the Android app, the cashier, live chat, and any message we send you by SMS or email. It applies from the moment you open an account until the last record linked to you is deleted from our systems.
It does not cover other sites you reach through a link from ours. Once you leave 888bn, that company's own policy decides what happens to your details. The same is true of a payment app you open from your phone.
Details we collect when you open an account
Registering asks for your full name, date of birth, mobile number and email address. Alongside those we record the handset you use, your IP address and your browser or app version, which is how we spot a login that does not look like you.
During play we store deposits, withdrawals, bet history and bonus claims. Live chat conversations are saved too, so the next agent can pick up where the last one stopped instead of asking you to explain the same problem twice.
| Record | What it holds | Why we keep it |
|---|---|---|
| Account profile | Name, date of birth, mobile number, email | To open the account and confirm you are 18 or older |
| Payment records | bKash, Nagad, Rocket and bank amounts with transaction IDs | To credit deposits and send withdrawals to the right account |
| Play history | Bets, spins, bonus claims, session times | To settle rounds and work out your cashback |
| Identity documents | NID card, passport or driving licence | Needed once, before your first withdrawal |
| Technical logs | IP address, device model, app version | Fraud checks and fault finding |
How 888bn uses your account information
Most of what happens with your details is routine. We confirm your age, keep your balance correct, settle bets, and pay withdrawals to the bKash, Nagad, Rocket or bank account you chose.
Activity records also help us stop fraud and bonus abuse, and they tell support which session went wrong. If you agree to marketing, we send deposit reminders and offer news by SMS. You can switch that off in your profile or by telling an agent, and your play is not affected either way.
We do not sell your details to advertisers or data brokers. Access inside the company is limited to the agents handling your case, the payments team and the engineers fixing a fault. Every look at an account is logged.
Cookies and the small files on your phone
Cookies keep you signed in, remember your language and table limits, and show us which pages load slowly on mobile data. You can block them in your browser settings, though the cashier and the login step may then stop working.
The app stores a session token and your last screen on the handset; removing the app removes both. Our analytics partners count visits in groups, so those numbers are never tied to your name.
Who else sees your information
Four kinds of partner receive only what they need. Mobile money and bank providers move your money. Game studios get a player ID so a round can be settled. Hosting and SMS companies keep our servers and messages running. Authorities receive data when a valid legal order requires it.
bKash, Nagad and Rocket handle your mobile number under their own notices, which are worth reading once. Nobody receives your details so that they can market to you.
How long records stay on our systems
An open account keeps its data for as long as you play. If you close it, we stop using the account, but payment and tax rules mean transaction records stay for the period our partners and the authorities require. Requests to remove anything outside those rules are honoured.
| Record | How long it stays |
|---|---|
| Account profile | While the account is open, then removed after a valid closure request |
| Deposits and withdrawals | Held after closure for the period payment partners and tax rules require |
| Chat transcripts | Kept while the case is open and for a short review window afterwards |
| Identity documents | Stay on file so a later withdrawal clears without another upload |
| Marketing preferences | Kept until you opt out, then stored as a simple "no marketing" flag |
Your requests and how to send them
You can ask for a copy of your data, a correction, or deletion of what we are not obliged to keep. The same route takes a complaint about how your details were used. All of it starts in live chat, which stays open 24/7.
- Open live chat and say "data request" The agent tags the conversation so it reaches the team that handles account records.
- Confirm who you are You will be asked for your registered mobile number and one recent transaction, and nothing else.
- Say what you want done A copy, a correction, a deletion, or a short explanation of a decision you disagree with.
- Wait for the reply Most requests are answered within a few days. A copy of your records goes to your registered email address.
- Check the outcome If something is still wrong, reply in the same chat thread and it reopens with the earlier notes attached.
Nothing is charged for a request, and asking will not touch your balance, your bonuses or your withdrawal limits.
How we protect your account
Passwords are stored hashed, traffic runs over HTTPS, and payment details pass to the provider without resting on our servers. Withdrawals go only to an account in your own name, which is why the first one needs a document check and why daily payouts are capped at ৳230,000.
Two habits matter more than any setting we build: a password you have not reused on another site, and telling chat the same day your phone is lost or someone else logs in.
Changes you should know about
When the way we handle data changes, the new wording appears on this page before it takes effect. If a change touches bonuses, withdrawals or what we share with partners, we say so in the app and by SMS as well.
Continuing to play after a change means the updated policy applies to you. If you would rather not accept it, ask live chat to close your account.
Questions players ask about privacy
Do I have to send my NID card?
Can I play without giving my mobile number?
Does the app read my contacts or photos?
Who do I talk to about my data?
Ready to open an account? The steps and the ৳150 minimum deposit are set out on the 888bn register page. Already signed up? Go back to the home page for games, offers and the current VIP levels.